*Softspoken*Jun 29, 2018

Hi there! I apologize for the late response. I recently saw your comment on one of my sims. Please read the following instructions to make sure everything was done correctly.

Once you have downloaded the sim & all the CC links listed below the description box, please make sure to extract the files from the archive & place the files in the tray folder.

This is the location of the folder:

Documents/Electronic Arts/ The Sims 4/Tray

Once you’re in CAS go to the My Library tab, there should be a button that says advanced on the left of your screen where you need to click. Then, check the Include Custom Content box. The sim should now appear in your gallery.

Hope this helps! If you have any questions feel free to contact me Thank you and have a lovely weekend!